Terms & Conditions
Your agreement is made with Aristotle Travel LTD registered in Athens Greece and licensed by EOT (0261E60000534000) WHOSE REGISTERED OFFICE AND PRINCIPAL PLACE OF BUSINESS IS AT 6 Lazaraki Street Athens, Greece, under the following terms & conditions.
1.1 When you proceed with a booking you shall be deemed to have accepted and agreed that our responsibility to you and your party for supplying the tours and other services described in our offer and in any supplemental documents shall be in accordance with the below Terms & Conditions
1.2 A contract will exist once Aristotle Travel confirms services and a deposit is received. The contract will be formed on the below Terms and Conditions.
1.3 No variation of the Terms and Conditions shall apply unless confirmed in writing by or on behalf of Aristotle Travel. Aristotle Travel reserves the right to amend and update these Terms and Conditions at any time without any notice.
1.4 These terms and Conditions with the information sent out in our offer and tour confirmation constitute the entire agreement between ourselves and yourself and supersede any prior promises, representations, undertakings or implications whether written or oral.
1.5 Aristotle Travel will provide the services described in the offer/tour confirmation. Any additional services not included on the confirmation do not form part of the contract and it is your responsibility to check that the details are accurate and are consistent with the agreed details.
All participants must have a valid passport for at least six (6) months (from the date of their return to their home country) with the appropriate tourist visa for the destination and/or transit country. It is the responsibility of the passenger to have the necessary documentation in their possession before traveling. It is also the responsibility of the participant to consult the appropriate consulate(s) for information on passport requirements. If the participant is unable to be on the trip or part of the trip due to the absence of the documents required, they are obliged to cover any additional costs involved at their own expense.
It is the participant’s obligation to have all necessary medication and prescriptions with him during his travels and to take all medical precautions such as necessary vaccinations before travelling according to the instructions given by the World health Organization. However, due to frequent local epidemic changes and medical privacy of every participant, each participant has the responsibility to address this issue with competent local health authorities for accurate information.
IF YOU ARE TRAVELLING FROM THE USA OR NON-EU COUNTRY
At the moment, there is no Europe visa waiver for U.S. citizens for periods of less than 90 days. However, this will change by the end of 2022, when American citizens traveling to Europe from the U.S. will require an ETIAS visa waiver to travel to any of the Schengen zone countries for short stays.
Which countries do not need a visa to travel to Europe
ARISTOTLE TRAVEL Ltd strongly recommends that all passengers/guests are insured for medical expenses, baggage loss or damage and trip cancellation or interruption prior to the commencement of the trip.
This is the responsibility of each individual and/or group tour participants.
GOVERNMENT LICENSED TOUR GUIDES/TOUR MANAGER/ TOUR ESCORTS
Aristotle Travel always provides a government licensed professional tour guide for your visits to the archaeological sites and museums. The tour guide will also act as a tour manager on multiple day tours handling all logistics and insuring the smooth running of the trip. If you decide not to have a local guide with your group you will need to obtain a special guiding permit from the ministry of culture in Greece as it is forbidden to guide groups in the archaeological sites or in the museums without this permit.
Aristotle Travel highly suggests that all groups employ the services of an Aristotle Travel Tour Escort for cruises and field trips out of Greece to handle all logistics and take responsibility for the smooth and successful handling of any unforeseen problems en route. If you decide not to take an Aristotle Travel Tour Escort on your cruise or field trip you must choose a responsible member from your group to fulfill this function.
Porterage can be included in a program upon your request for 5* and 4* hotels as 3* and tourist class hotels do not have porters. Porterage is based upon a maximum of 1 piece of standard airline baggage per person. Passengers bringing baggage in excess of this amount may incur a surcharge. For the sake of passenger comfort, ARISTOTLE TRAVEL Ltd recommends that passengers limit baggage to 1 suitcase per person plus 1 carry on.
ITEMS NOT INCLUDED -In addition to the above-mentioned items, our tours do not include items of a personal nature such as laundry, room service, telephone charges, and porterage at hotels, all hotel extras (all passengers are responsible for settling any such costs incurred before checking out of each hotel or returning home), taxi service, excess baggage, international or local airfare (except where specified), Ferry transportation (if applicable) if not mentioned, departure & airport taxes and fees (where applicable)
GRATUITIES– Unless mentioned or requested by the client, tips are not included for land services; baggage handling, chambermaids, waiters for meals, motorcoach drivers, tour guides and tour escorts. These are at the participant’s discretion and a suggested guideline can be provided upon request.
DRINKS POLICY –All breakfasts include juices, tea and coffee. Lunches & Dinners do not include mineral water, wine, beer, coffee, tea, juice or other alcoholic/nonalcoholic beverages. An all-inclusive basic beverage package during the cruise is included in the tour cost.
TAXES– Our prices include all current European government taxes as per the date of this proposal. In the event that additional taxes are introduced by governing bodies or existing taxes increased, Aristotle Travel will have to implement all such additional charges.
ENTRANCE FEES –Our prices include current entrance fees from the year the rates are provided and are subject to change in the case of any increases for the year the tour will be conducted.
PROPRIETARY RIGHTS -The concepts, treatments and production techniques detailed in this proposal, including the itinerary, remain the exclusive property of ARISTOTLE TRAVEL LTD until such time we are contracted to execute them. They may not be developed or produced by any other parties without the express written consent of Aristotle Travel. Unauthorized use of the attached materials, including, but not limited to, the solicitation of other bids, will be considered breach of propriety, under which this proposal has been developed and submitted
RESPONSIBILITY OF ARISTOTLE TRAVEL LTD
ARISTOTLE TRAVEL LTD accepts no liability for lost, stolen or damaged personal property (including money), losses or expenses due to delay or changes in schedules, hotel overbooking or defaults, sickness, epidemic, weather conditions, strikes, war, quarantine, force majeure, acts of God, or any other causes beyond the direct control of ARISTOTLE TRAVEL LTD, nor Carriers’ or hotel owners’ liability is governed by applicable laws or international conventions. In such cases all additional expenses have to be covered by the participant. If participant arrives too late at the meeting point or at the port of embarkation and the tour has departed or the ship has sailed then all consequences and costs that may occur will be borne by the participant.
ARISTOTLE TRAVEL LTD regrets but cannot be responsible for any damage or injury to participants however this may have occurred including cases of damages caused by the wrong execution of the travel agreement if the shortcoming is caused by the participant.
ARISTOTLE TRAVEL LTD has the right to refuse or exclude, as well as for the protection of other participants, any participant from the requested or booked travel arrangements if the participant’s behavior during the trip creates problems to the normal continuation of the travel arrangement. In such a case neither full nor partial refunds are possible.
RESPONSIBILITY OF THE PARTICIPANT
All participants should behave properly and fully comply with the travel schedule and the instructions of escorts or guides and be on time to the assembly sites of the program (flights, transfer, tours, cruises, excursions, meals etc.) In case of a participant’s delay that results in loss of flight(s), excursion(s), travel or other services, the participant(s) will reconnect with the group at their own expense and risk without the right of reimbursement for the service lost or for the entire trip, if they fail to reconnect. Aristotle Travel LTD will make every effort to assist them, but undertakes no obligation.
If a participant interrupts their journey by their own decision or due to physical, psychological or misbehavior and is not able to travel, they are not entitled to any further services or compensation and will be responsible for all additional expenses.
In the same way, Aristotle Travel LTD is not responsible for services that are not provided to the participants by their own negligence or responsibility. All resulting costs are payable by the participant and no request for refund of amounts paid is possible from Aristotle Travel LTD.
Aristotle Travel highly suggests that participants purchase trip cancellation/interruption insurance (for any reason) as well as Medical Coverage for illness or injury including covid19 from the country of their departure
All information concerning the categorization or classification of hotels and lodging listed in the programs organized or sold by Aristotle Travel LTD; comply with the current legislation of each country for tourism classification of hotels and lodgings, which may vary from country to country. Hotel rooms or apartments are available after 14:00 or 13:00 and should be vacated by latest 11:00 am. If you wish to enter the room earlier or leave later, provided that there is availability there may be additional charges which must be paid by you.
Cabins on board cruise ships are usually vacated latest by 7am. These rules are made so that cabins and rooms may be cleaned and prepared for the next guests. Hotel rooms are usually ready for check in after 1:00 pm
The availability of single rooms is dependent upon individual hotel properties and in some cases, where a large number of singles is required, it may be necessary to charge a further supplement over and above the single supplement quoted. We will guarantee the quoted single supplement for a maximum of 5% of the total room/cabin requirement of your program. Over and above this number, Aristotle Travel reserves the right to charge further supplements if necessary.
The Hotel / Land Tour / Cruise / Shore-excursion / Transfer package prices which are quoted by Aristotle Travel are based on the current rates on the day of the quotation and are all subject to adjustment should rates change due to major currency fluctuation (i.e. USD/EURO exchange rates) and/or unforeseen economic circumstances, such as increase of VAT (value added tax), municipal city tax, hotel tax, fuel, fuel surcharge, increase of entrance admission tickets, and other influential factors. Although we never changed our confirmed rates in the past, we inform you that in case there is a major currency fluctuation and/or unexpected economic circumstances, we shall be bound to act so.
*Package prices will also be subject to change if the minimum number of participants is not met and if payments are not received by Aristotle Travel on time.
*Our package prices are based on special contracted group rates which will not be valid and honored if itemized.
PAYMENT PLAN & DEPOSIT POLICY
A deposit is required to secure a reservation for you. Reservations are not considered firm until the deposit is received.
Upon acceptance of our offer a specific payment policy according to the supplier’s demands will be sent to you. It is important that you read it carefully and inform group participants accordingly. Upon receipt of the payment plan it is understood that you agree to it unless Aristotle Travel receives written requests for any changes which will be discussed with the suppliers and where possible revised accordingly.
All prices shall be payable in the quoted currency on the invoice. All credit card payments will be charged in Euros.
METHODS OF PAYMENT
Hotel and/or Tour payments can be payable by:
- Credit card – Your valid credit card will be charged in the local currency (Euro). We will send you an authorization form to be filled out & signed and returned with a photocopy of the credit card (front & back).
- Wire transfer to our bank account (kindly note that bank charged & fees are to be paid by you, the remitter).
Beneficiary’s full name & address
ARISTOTLE TRAVEL Ltd
6, Lazaraki Street, GR-16675 Glyfada, Athens – Greece.
Tel: +30 210 89 41 417. Fax: +30 210 89 43 704.
67, Posidonos Avenue, GR-166 75 Glyfada, Athens – Greece.
Tel.:+30 210 89 84 020. Fax:+30 210 89 41 258.
FOR PAYMENTS IN EURO:
IBAN N# GR54 0172 0190 0050 1902 2272 935.
SWIFT BIC: PIRBGRAA
Account number 5019-022272-935.
FOR PAYMENTS IN USD:
IBAN N# GR48 0172 0190 0050 1904 1661 985.
SWIFT BIC: PIRBGRAA
Account number: 5019-041661-985.
ALL BANK CHARGES/FEES TO BE DEBITED TO REMITTER.
PLEASE SEND US BY FAX YOUR PAYMENT WITH A COPY OF THE BANK WIRE TRANSFER.
- Usually a payment of three installments is requested.
- A deposit to confirm the services
- Second payment
- Balance due 60 days prior to the tour date or according to the contract.
- In some circumstances it may be necessary for us to request additional deposits or full payments for certain services, due to the contract requirements of our suppliers (airlines, or ferry boat companies, etc.) some of which may be partially or fully nonrefundable in which case you will be advised in writing.
- If the hotel stay/tours are booked within 45 days prior to arrival, full prepayment will be required upon confirmation.
- If final payment is delayed beyond the agreed deadline, Aristotle Travel will cancel the whole reservation, and in this particular case amounts already paid as a deposit/or deposits will not be refunded.
GENERAL CANCELLATION POLICY – LAND TOURS
In case of a participant’s cancellation received within 120 days prior to the arrival date in Greece, the following charges will be applied as cancellation fees:
- A small non- refundable deposit may be required for the services required
- 119-60 days 50% of the total package
- 59-30 days 70% of the total package
- Within 29 days 100% of the total- no refunds.
**Sometimes the cancellation policy of land tours vary and the exact cancellation policy will be sent upon your approval of our offer as the terms and conditions can vary according to the supplier’s terms & conditions.
CANCELLATION OR ALTERATION OF CRUISE ITINERARY- The cruise line company reserves the right to cancel any cruise, with or without notice, in which case the passengers money will be refunded. The cruise line company also reserves the right to alter the itinerary of any cruise, if, for any reason, this becomes necessary or desirable. Additionally, the cruise line company may, for same reasons, substitute any other vessel (owned or managed by the cruise line) for the one named in the Passage Contract. In both these cases no refund is due to the passenger unless justified by the type of new accommodation offered. The cruise line company also reserves the right to change or alter the sequence of ports or stops on land tours. Cruise arrival and departure times are given as a guideline with no guarantee that they will be followed.
SHORE EXCURSIONS – All shore excursions during cruises with Celestyal Cruise lines must be pre booked & pre- paid through Aristotle Travel. It is not allowed for any agent, tour leader/manager/assistant to directly or indirectly sell shore excursions, tours or tourist services other than those provided by Celestyal Cruise lines.
In the case that a shore excursion or tour is carried out through another local agency/supplier at the ports of call, Celestyal Cruises has the right to deny re-embarkation to the group or passenger and or claim any losses/damages/expenses of any nature whatsoever, whether direct or indirect including without limitation loss of revenue.
Are based on a minimum of 16 full fare paying passengers in at least 8 cabins. In the event the group does not meet this requirement, Celestyal Cruises reserves the right to withdraw the group discount and convert to the rate for the above departure on an FIT basis. The new rate will be the current rate of the rebooking date
SINGLE, TRIPLE AND QUAD OCCUPANCY:
All allotment cabins are granted on a double occupancy basis.
Celestyal Cruises reserves the right to decline the sale of a stateroom for less than its stated capacity.
All single, triple and quad cabins are by request only.
Single cabins to be offered should not exceed 5% of the total requested space
GROUP/ALLOTMENT SPACE REVIEWS AND RELEASES:
All unsold group/allotment space will be automatically released upon expiration of the above mentioned release date.
Celestyal Cruises reserves the right to contact you at any time to review group inventory.
During this review, Celestyal Cruises may recall any unsold inventory (inventory without full legal names and all required deposits paid in full) in whole or in part.
TIPS FOR CRUISE STAFF are included in the service fee (which include port taxes & tips for cruise staff). Please note cruise staff are those working on the cruise ship & not the escort that will be with you or the guides and drivers you will have on included shore excursions
2020 pricing reflects cost and exchange rate, fuel charges, port taxes, local VAT, admission fees etc. valid in January 2020.
In the event of any significant alterations in these figures, prices are subject to changes.
Should Fuel Supplement be imposed, Celestyal Cruises will inform us in writing, giving to the travel partners 7 working days period (from the day of the FS announcement), to communicate names of passengers booked on the various cruise departures. Name changes will not be allowed.
FINAL NAME LIST
Final name list will be required 90 days prior to departure.
Required information to confirm a cabin: Group ID, full family name as per passport, date of birth, sex, and nationality.
For early disembarkation/late embarkation other than what the group is booked, Celestyal Cruises reserves the right to impose an administration fee (to be paid on board) of €75 per person.
CRUISE PAYMENT PLAN
- A deposit of USD 300 per cabin is required 180 days prior to departure for the total requested space. This deposit will be refundable in case group will cancel 120+ days prior to departure
- Additional deposit of USD 200 per cabin is required 120 days prior to departure
- Release period 90 days prior to departure. Final name list will be required 90 days prior to departure. All unsold allotment space (inventory without full legal names and all required deposits paid in full) will be automatically released. Additional requested space is subject to availability at the time of the request and may not reflect the initial group rates.
- Balance due at least 60 days prior to departure.
CRUISE GROUP CANCELLATION POLICY:
Full refund of deposit
120+ days prior to departure
Loss of deposit
119-60 days prior to departure
59-30 days prior to departure
35% cancellation fees will apply on cruise fare
29 days till departure date
100% cancellation fees will apply on cruise fare
- No refund will be made for cancellations received within 30 days of sailing, no shows, or for guests who do not complete their cruise.
- Cancellation charges are calculated based on total fares paid to Celestyal Cruises for all trip components. Cancellation charges will apply notwithstanding that the company is able to rebook the cabin in question.
GENERAL CONDITIONS: This document is subject to CELESTYAL reservation terms and conditions of business and the carrier’s conditions of carriage which can be accessed on www.celestyalcruises.com
COMPLAINTS & ADJUSTMENTS OF DISPUTES
Complaints arising regarding the outcome of the travel arrangement must be made in writing immediately and be given to the local representatives of Aristotle Travel. Otherwise the problem must be reported in writing to Aristotle Travel LTD within 7 days after return, adding each element to its justification. Any compensation for the no-provision of a service may not exceed the value of the service.
Any issues not covered by the above terms of participant will be settled based on good faith. The contract between Aristotle Travel Ltd and the participant will mutually try to resolve in good faith and understanding any disputes that may arise. If amicable settlement is not possible then the dispute will be solved by the Courts of Athens
CANCELLATION & REFUNDS
All cancellations must be received in writing and receipt will be acknowledged by Aristotle Travel. If you do not receive a written acknowledgement from Aristotle Travel, it means your notice of cancellation was not received.
In all cases of refund, the amount will reflect any expenses incurred by Aristotle Travel Ltd including cruise & hotel no-show penalties. In the case that a participant who is sharing a twin room with another participant cancels. His refund will reflect the difference of the twin room to a single room and any other expenses that arise.
Aristotle Travel Ltd. has been in business since 1989 over which time we have welcomed countless groups from all over the globe. We will be pleased to provide references should you so require.
Aristotle Travel Ltd is licensed by the GNTO (Greek National Tourism Organization) license and has a TUV certificate
Aristotle Travel is also members of:
HATTA – Hellenic Association of Travel and Tourist Agencies
ASTA – American Society of Travel Agencies
RCMA –Religious Conference Management Association
COVID-19 information links (to be updated accordingly)
Upon receipt of these terms & conditions, it is understood that you have read the Terms & Conditions of Aristotle Travel Ltd and agree with them.